Refund policy

Last updated: October 17, 2026

We want you to love what you receive. This policy explains when you can withdraw from a purchase, return an item, get a replacement or a refund.

Personalized items

Items made with your own image or text, or made for a specific device or model you indicate (for example custom credit card skins with your photo, custom lighter wraps, custom console skins and custom laptop keyboard stickers), are produced especially for you.

For this reason, under EU consumer law (Art. 16(c) of Directive 2011/83/EU and Art. 59(1)(c) of the Italian Consumer Code), the right of withdrawal does not apply to personalized items. They cannot be returned because you changed your mind, but they are always covered if they arrive damaged, defective or different from your order (see below).

Right of withdrawal for catalog designs

For items from our catalog that are not personalized, you can withdraw from your purchase within 14 days of delivery, without giving any reason.

To withdraw, send us a clear statement by email to assistance@mind-art.shop with your order number. You can use the model form below, but it is not mandatory.
Send the items back within 14 days of your statement. We will reply with the return address. Return shipping costs are paid by you.
Skins and stickers can only be used once. If an item has been applied or damaged, we may reduce the refund by its loss in value, as allowed by EU law.

We refund the price of the items and the original shipping cost (standard rate) within 14 days of receiving your withdrawal, using the same payment method. We may wait to issue the refund until we receive the items back.

Model withdrawal form
To: MIND ART ATELIER, Via Vito La Mantia 16, 92100 Agrigento (AG), Italy, assistance@mind-art.shop
I hereby give notice that I withdraw from my contract for the sale of the following goods: [items]. Ordered on [date] / received on [date]. Order number: [number]. Name: [name]. Address: [address]. Date: [date].

Damaged, defective or wrong items

If your order arrives damaged, has a printing defect or is different from what you ordered, contact us with your order number and a photo of the problem. We will send you a free replacement or a full refund, at your choice. You do not need to send the item back.

This does not limit the 24-month legal guarantee of conformity that applies to consumer purchases in the EU.

Lost orders

Orders are shipped by untracked letter mail. If your order has not arrived 4 weeks after shipment, contact us and we will send a free replacement or a full refund.

Holographic film and other extras

Paid extras, such as the holographic film upgrade, follow the item they were ordered with: if that item is refunded, the extra is refunded too.

Cancellations

You can cancel an order free of charge until it goes into production. Contact us as soon as possible after placing the order. Once a personalized item has been printed, the order can no longer be cancelled.

Refunds

Approved refunds are issued to the original payment method. Your bank or card issuer may need a few extra days to show the refund.

Contact

MIND ART ATELIER
Email: assistance@mind-art.shop
Phone / WhatsApp: +356 7952 4226